Common Exchange Online server issues and solutions

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Common Exchange Online server issues and solutions

During interviews for Exchange Online administrator or support roles, some common Exchange Online server issues and solutions that may be asked include:

  1. Email Delivery Issues:

    • Problem: Emails are not being delivered or received.

    • Possible Solutions: Check mail flow rules, connectors, and transport services. Troubleshoot using message tracking and protocol logging. Verify DNS records and ensure no IP blocking or blacklisting.

  2. Mailbox Access Issues:

    • Problem: Users cannot access their mailboxes or experience intermittent access.

    • Possible Solutions: Check mailbox permissions, user account status, and client configurations. Diagnose using the Remote Connectivity Analyzer tool. Reset mailbox credentials or reconnect the mailbox if necessary.

  3. Outlook Performance Issues:

    • Problem: Slow performance or responsiveness in Outlook or other Exchange Online clients.

    • Possible Solutions: Investigate large mailboxes, outdated Outlook versions, and network connectivity issues. Implement Cached Exchange Mode, mailbox archiving, or consider hybrid configurations.

  4. Calendar and Meeting Issues:

    • Problem: Calendar items not updating, meeting invitations not being received.

    • Possible Solutions: Check calendar permissions, delegate access settings, and calendar processing rules. Ensure no Exchange Online service issues or outages.

  5. Mobile Device Access:

    • Problem: Users cannot access mailboxes or calendars from mobile devices.

    • Possible Solutions: Review ActiveSync policies, mobile device access rules, and device configurations. Troubleshoot using the Remote Connectivity Analyzer.

  6. Migration Issues:

    • Problem: Issues during mailbox migrations to or from Exchange Online.

    • Possible Solutions: Verify migration batch settings, network connectivity, and proper permissions. Follow migration best practices, and consult documentation. Leverage migration tools and logs for troubleshooting.

  7. Compliance and Security Concerns:

    • Problem: Ensuring data protection, compliance regulations, and security threats are addressed.

    • Possible Solutions: Configure appropriate data loss prevention (DLP) policies, enable auditing and logging, implement multi-factor authentication, and follow security best practices. Leverage advanced threat protection and encryption features.

Interviewers may ask you to demonstrate your troubleshooting approach, familiarity with Exchange Online PowerShell cmdlets, and knowledge of available tools and resources. Being prepared with real-world scenarios, best practices, and a methodical troubleshooting process can help you effectively address these common Exchange Online server issues during an interview.


 

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