Auto Attendant Step by step: (Teams)

 Auto Attendant Step by step:

In Microsoft Teams, an auto attendant is a virtual receptionist that automatically answers and directs incoming calls. It provides callers with menu options, allowing them to navigate to specific departments or individuals within the organization without the need for human intervention. Auto attendants enhance communication efficiency and provide a professional call-handling experience within the Teams app..

1. Firstly, Go https://admin.microsoft.com (login first)>

• Click on Teams  (from Admin centers)

• Click on Voice > Resource account and create a resource account >

Fill up the “Add resource account form”  and click on save button.	You will see the resource account details.  Since we don’t have a phone number and License yet. So we have to get both now.

2. For license; go to https://admin.microsoft.com 

• Click on billing > Purchase services 

• Search for the license: Microsoft Teams phone Resource Account (Month to month) ( it is a free license so you can purchase it without paying anything.)

You can see your license

3. Now go to https://portal.azure.com 

• Search users and click on your user (in my case: ChamenaGharHelpdesk)

• Click on “Edit properties” > Setting> Choose location “United State” > and  Save.

Now assign the license to the (ChamenaGharHelpdesk) user Click on Licenses (from left pane) Click on + Assignments option

4. Now go to https://admin.teams.microsoft.com (for Auto Attendant)

Click on Voice > Auto Attendant  Click on +Add option Name: ChamenagharHelpdesk Operator (optional): No operator Time zone: give your time zone Language: English(United States) Click on Next
Call Flow: Greeting options Choose add a greeting message and type your greeting messages.
Call Routing Options: Choose Play menu options You can upload audio file  OR  Choose “Add a greeting message” Type your greetings And  set menu options using “+Assign a dial key”
You can see the result below.

Now time to create Phone number for “chamenaGharHelpdesk user”

In Teams admin center, click on Voice > Phone numbers > + Add Fill the form like right screenshot image: Name: autoattendant Which office: Omaha office Location and quantity Country: United States Number type: Auto attendant (Toll) Operator: Microsoft Quantity: 2 Search by city name: address Then click the Next button.  You got these numbers. Click on Place order button

Now time to assign these numbers to users: “ChamenaGharHelpdesk” Click on Resource Account: Select the user account from the list. Click on Assign/unassign option Phone number type: Calling Plan Assigned phone number: choose one Click on the save button.
Again Select the ChamenaGharHelpdesk Click on “assign/unassign” option Assigned to : Select an auto attendant: chamenaGharHelpdesk” Click on the save button.
Go back to click on Auto Attendants: you will see the Resource accounts = 1. You can see the phone number is assigned. Now Time to call in this number and test: +1 531 600 1365 You will listen to the auto attendant voice. If you press 1,2,or 3, the call will be transfer too.